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Lime-Connect.com - FAQ

Getting to know Lime Connect

Data Privacy

Integration

Troubleshooting

Account & Billing

IT Security

AI Automation

Analytics

Channels

Chatting with Lime Connect

WhatsApp Campaigns

Widget / Chat Button

Mobile App

Features

Best practices

Can I see a Lime Connect Product Tour?

How do I get started with Lime Connect?

What is Lime Connect?

Can I test Lime Connect for free?

Can I skip the free trial?

Which browsers are compatible with Lime Connect?

What are Lime Connect’s service hours?

Will Lime Connect slow down my site?

Do I need a developer to set up Lime Connect?

Accessibility information

Accessibility of Lime Connect website messenger

Information about the name change

Which Privacy Policy text can you suggest for my webpage?

Does Lime Connect use cookies and if yes, what for?

How does Lime Connect handle personal data? Where are these stored and how are they secured?

Which personal data does Lime Connect acquire, save and use?

What are you using AWS Cloudfront for?

How can I avoid gathering personal data about my contacts?

What kind of data is being logged in my Lime Connect account and how can I access the data?

Do you have any password requirements implemented?

Is your WhatsApp integration GDPR compliant?

How can I show a privacy notice before the chat?

Is Lime Connect GDPR compliant?

Does the use of Lime Connect require the consent of the user?

Can you demonstrate your TOMs (Technical and Organizational Measures) for data security accordingly?

What is a login verification?

How should we proceed if our end customers want to exercise their GDPR rights?

Is it possible to pseudonymize operator profiles?

How can I delete my chat data automatically?

Do I have anything to do in regards to the new Swiss Data Protection Act?

Information regarding the WhatsApp Cloud API switch (April 2024)

Where do I find the Data processing agreement (DPA)?

How can I integrate Lime Conncet in my Webpage?

How do I integrate Lime Connect into an internal network?

Where do I find the Widget Secret?

Can I integrate Lime Connect with other softwares or services?

Where do I find the Widget Code?

Can I use a tracking tool? 

Does Lime Connect offer a Javascript API?

Can I check the Lime Connect Status?

Why is only one Operator receiving chats?

Why can't I log in after the 14-day trial?

How do I open the Browser Console?

Why does the Chat Button not appear on my website?

Why is my analytics data not loading?

Why can't I access my Message Center?

How do I activate/deactivate an operator?

WhatsApp Troubleshooting

How can I reset or change my password?

Website crawling issues and error codes

What to do if a live chat slot is blocked?

How can I delete my Lime Connect Account?

What options do I have after the Lime Connect Trial?

How can I transfer owner rights to another Operator?

How can I reset my password?

How do I change my password?

How can I change the email address for my invoices?

Why is my Password reset not working?

Why does the error message "Your email address appears to be invalid" appear?

How can I view and download my invoice?

How can I change my billing address?

Are there any discounts available?

How do I cancel my subscription?

Can I add extra operators?

Can I reset or change my password?

How can I work with different organizations?

How can I upgrade my account?

Does Lime Connect offer discounts for non-profit organizations?

What are your data security measures? 

Where can I find the contact details of the data protection officer of Lime Connect?

Is the connection between the provider and end user encrypted using a suitable encryption method?

Is data encrypted on our servers?

AI Automation Hub: Pricing

AI Automation Hub: Knowledge Base

AI Automation Hub: Statistics

Automation Hub: AI chatbot

AI Automation Hub: How to write knowledge base entries

What is a workflow?

How do you create a workflow?

Can I prevent the AI chatbot from forwarding to human operators?

AI Automation Hub: Knowledge Base best practices

What’s the difference between the AI Automation Hub and Connect AI?

Connect AI: Common HTTP Error Codes During Web Crawling

Connect AI: Common crawling issues and how to approach those

Connect AI: How is the number of conversations handled by the AI agent calculated?

What resolution should my WhatsApp profile picture have?