Getting to know Lime Connect

Can I see a Lime Connect Product Tour?How do I get started with Lime Connect?What is Lime Connect?Can I test Lime Connect for free?Which browsers are compatible with Lime Connect?What are Lime Connect’s service hours?Will Lime Connect slow down my site?Do I need a developer to set up Lime Connect?Accessibility informationAccessibility of Lime Connect website messengerInformation about the name change

Data Privacy

Which Privacy Policy text can you suggest for my webpage?Does Lime Connect use cookies and if yes, what for?How does Lime Connect handle personal data? Where are these stored and how are they secured?Which personal data does Lime Connect acquire, save and use?What are you using AWS Cloudfront for?How can I avoid gathering personal data about my contacts?What kind of data is being logged in my Lime Connect account and how can I access the data?Do you have any password requirements implemented?Is your WhatsApp integration GDPR compliant?How can I show a privacy notice before the chat?Is Lime Connect GDPR compliant?Does the use of Lime Connect require the consent of the user?Can you demonstrate your TOMs (Technical and Organizational Measures) for data security accordingly?What is a login verification?How should we proceed if our end customers want to exercise their GDPR rights?Is it possible to pseudonymize operator profiles?How can I delete my chat data automatically?Do I have anything to do in regards to the new Swiss Data Protection Act?Information regarding the WhatsApp Cloud API switch (April 2024)

Integration

How can I integrate Lime Conncet in my Webpage?How do I integrate Lime Connect into an internal network?Where do I find the Widget Secret?Can I integrate Lime Connect with other softwares or services?Where do I find the Widget Code?Can I use a tracking tool? Does Lime Connect offer a Javascript API?

Troubleshoting

Can I check the Lime Connect Status?Why is only one Operator receiving chats?Why can't I log in after the 14-day trial?How do I open the Browser Console?Why does the Chat Button not appear on my website?Why is my analytics data not loading?Why can't I access my Message Center?How do I activate/deactivate an operator?WhatsApp TroubleshootingHow can I reset or change my password?

Account & Billing

How can I delete my Lime Connect Account?What options do I have after the Lime Connect Trial?How can I transfer owner rights to another Operator?Why can't I log in after the 14-day trial?How can I reset my password?How do I change my password?How can I change the email address for my invoices?Why is my Password reset not working?Why does the error message "Your email address appears to be invalid" appear?How can I view and download my invoice?How can I change my billing address?Are there any discounts available?How do I cancel my subscription?Can I add extra operators?Can I reset or change my password?How can I work with different organizations?How can I upgrade my account?Does Lime Connect offer discounts for non-profit organizations?

IT Security

What are your data security measures? Where can I find the contact details of the data protection officer of Lime Connect?Is the connection between the provider and end user encrypted using a suitable encryption method?Is data encrypted on our servers?

Features

AI Automation Hub

AI Automation Hub: Frequently asked questionsAI Automation Hub: PricingAI Automation Hub: Knowledge BaseAI Automation Hub: StatisticsAutomation Hub: AI chatbotAI Automation Hub: How to write knowledge base entriesWhat is a workflow?How do you create a workflow?Can I prevent the AI chatbot from forwarding to human operators?AI Automation Hub: Knowledge Base best practices

Channels

What is a channel?About the WhatsApp IntegrationWhatsApp Registration ProcessWhatsapp registration for government organizationsWhatsApp PricingMessaging with WhatsApp BusinessIs your WhatsApp integration GDPR compliant?WhatsApp TroubleshootingWhich number can I use for my WhatsApp integration?Why do I need message templates?How can I use WhatsApp?How do I integrate with WhatsApp?How can I place a cancellation for the WhatsApp Business API?How can I get a verified Whatsapp Business Account with Green Badge?Whatsapp’s channel feature compared with the Business APIWhat happens to already connected Whatsapp channels in the Free PlanWhatsApp Per-User Marketing Template Message LimitsWhat requirements must be met in order to create an Instgram channel in Lime Connect?Email Channel LimitationCan I switch off the reference to Lime Connect in my email channel conversations?How can I use placeholders in WhatsApp templates within support conversations?Why do my contacts see our phone number on WhatsApp and not the display name?What resolution should my WhatsApp profile picture have?How to delete a WhatsApp business Account APP account?Can I use the Whatsapp Business app in parallel with the Business API?How to delete a whatsapp number from your Meta Business AccountHow to setup a payment method within your Meta Business Account

Chatting with Lime Connect

What are the routing rules for incoming chats?Does Lime Connect offer Video-Calls?Is it possible to start a conversation with a contact?Can I transfer a chat to another Operator?Can I see a preview of what contacts are typing?How can I change my background for videocalls?How do I prevent Operators from receiving chats unless they are actively forwarded to them?How can I export or dispatch transcripts?Are there limitations for File Upload and Voice Messages?What are the filter options?How does the live translation work?What are the technical requirements for audio calls?How can I reply to an offline message?What happens to ended conversations?Why is the time zone not displayed correctly in my messages?How can I tell if a contact is online?Can I import contacts?Custom Data FieldsHow can operators delete messages?Which channels support message deletion for operatorsCan I include media files in internal transcripts?

Widget / Chat Button

What about when I'm not online?What languages are available for my Chat Widget?What is a Widget?Can I create a custom chat button?Why do I need a Messenger URL?How do I setup a Widget Goal?How do I assign an Operator to a specific Widget?How can I change the behavior of the Widget?How can I add a Chat Macro with several translations?Why do I not get a proactive chat invitation?I changed the Widget. Why can't I see my changes?Can I use a custom font?Why does the Chat Button not appear on my website?Why is the operator sometimes different in proactive mode than in the actual chat?What is the difference between proactive messages and the welcome bubble and how do they work?Why is there a delay when sending a transcript?What is a button profile?What is the Widget z-index?Can I hide the chat button?How do audio- and video-calls work?Can Lime Connect be integrated into a mobile app?

Analytics

If I delete a chat topic will it remove the topic from all of the previous chat transcripts?Which KPIs does Lime Connect Analytics offer?Why is my analytics data not loading?Analytics data compared with Message Center dataCan I anonymize the operator data in Analytics?

Chatbots

Why do I need a chatbot operator?UBL Chatbot

Whatsapp Campaigns

Whatsapp Campaigns PricingWhatsapp Campaigns FAQCan I use the WhatsApp Catalog feature?

Mobile App

Who is authorized to use the mobile app?Are there minimum requirements for my smartphone in order to use the mobile app?Can I send voice messages via the mobile app?Is there a video tutorial available for the mobile app?

Best practices

How can I make sure I don't miss any chats?How many chat sessions should I have simultaneously?How can I increase my chat acceptance and traffic?Can I block contacts?How can I send copied files to the customer?How can I add Lime Conncet as an “App” to my desktop?