What are the routing rules for incoming chats?Does Lime Connect offer Video-Calls?Is it possible to start a conversation with a contact?Can I transfer a chat to another Operator?Can I see a preview of what contacts are typing?How can I change my background for videocalls?How do I prevent Operators from receiving chats unless they are actively forwarded to them?How can I export or dispatch transcripts?Are there limitations for File Upload and Voice Messages?What are the filter options?How does the live translation work?What are the technical requirements for audio calls?How can I reply to an offline message?What happens to ended conversations?Why is the time zone not displayed correctly in my messages?How can I tell if a contact is online?Can I import contacts?Custom Data FieldsHow can operators delete messages?Which channels support message deletion for operatorsCan I include media files in internal transcripts?